After sharing subsequent door’s web for just a few months we now have our personal fibre connection. Unfortunately getting right here has been a painful expertise.
The Worst Double Act in History?
The BT and Openreach double act are extra comical than Laurel and Hardy, however the slapstick quickly wears skinny.
We have fibre operating alongside our street and I at all times knew getting an FTTP connection to the new Automated Home was going to be doable, however I additionally knew it was going to take stamina. Our different subsequent door neighbour logged over 50 hours on the telephone over many months, making an attempt to organise his FTTP, earlier than lastly giving up and going with a wi-fi answer as an alternative.
While we have been constructing we had to run a copper cable in the BT equipped ducting. BT wouldn’t take an order for fibre till we had copper telephone line put in first. In an age after we are supposed to be conserving our pure assets greater than ever, what number of metres of copper wire are going into the floor that can by no means be used?
Once the conventional line was in we have been then allowed to order the fibre. This led to a ‘full house’ on the ordinary BT Bingo recreation. Lost orders, re-orders, delays and no exhibits at appointments after staying off work and sitting in for hours ready. On one follow-up name to BT the woman informed me that NI Openreach staff have been notably exhausting to get on the telephone. The irony of the UK’s greatest communications partnership not having the ability to contact one another was not misplaced on me. On that very same name I used to be requested if I might have the Openreach guys quantity that labored on our home beforehand and find a way to telephone him myself. The woman defined if she rang them that might be seen to be an unfair benefit to BT over different broadband suppliers. BT can not contact Openreach? Really?
It was attention-grabbing to lastly watch the fibre being blown down the ducting from our storage to the pole. We have a a lot neater (Nokia?) ONT FTTP modem than the final home though the fibre appears to be like fairly susceptible in opposition to the wall.
It was one other wait of many weeks earlier than issues progressed on from this stage although. And I used to be nonetheless fielding the ordinary ill-informed BT telephone calls saying my residence could be ‘surveyed soon’ regardless that I already had fibre in my storage.
From the level the place the fibre enters the storage it’s patched into an RJ45 wall-box and the in-wall cable from there heads over to the rack in one other nook of the storage. I will probably be including a PoE Splitter right here so we are able to energy the ONT from our UniFi change.
The complete course of took a whole lot of telephone calls and a number of visits. Persistence is the identify of the recreation although and we had our last go to from Openreach, with every part lastly linked up 7 months after I positioned our order.
In the finish this was primarily thanks to ‘Chris’ a neighborhood contact at Openreach who took management, sorted the points and made issues occur. I really feel genuinely sorry for these guys having to take care of techniques that are so clearly damaged and in complete disarray.
I had 3 x £25 credit utilized to my account over the complete saga, however as with our earlier expertise, I might a lot choose that BT and Openreach preserve their cash and simply get it proper as an alternative.
In the previous couple of weeks we have now put in a UDM-Pro as our FTTP Router – however extra on that in a future publish.
We now have a sub 20ms ping time and a 150/30 service, with the quicker Up velocity notably welcomed because it makes streaming our UniFi Protect digital camera system even smoother. The subsequent pricing tier would take us to a 300/50 connection and there must be loads of capability to go all the method to 900mbps in the future if and when required.
A quick Internet connection is central to so many issues we do in the residence in the present day and it’s such a pleasure to lastly have right here, regardless of all the ache of the course of. So then, if you’re about to set out in your journey with BT / Openreach you have got my sympathy, however dangle on in there, FTTP is value the wait.
Remember to take a look at our Instagram to comply with the undertaking, learn the relaxation of the Automated Home 2.0 weblog posts and discover the hyperlinks to all the merchandise we’ve used in our self-build.